Q: Do you ship worldwide?
A: We can ship to most countries in the world. And we provide free shipping to United States, United Kingdom, France, Australia, Canada, Japan, South Korea, Singapore, and New Zealand. If you are not from the countries we mentioned above, the shipping cost will be added automatically according to the amount you purchased.
Q: Is there any Customs Duty I need to pay?
A: We will mark the package as “gift” to avoid the custom charges so the Customs Duties seldom occur.
Q: What will cause the delay shipping of my item?
A: Maybe it’s because of the remote location of your address. So be sure that the address you provide us when placing the order is correct. And reachable contact number makes prompt delivery easier.
Q: Do you accept other methods of payment?
A: We accept Credit Card and PayPal. Western Union and Wire Transfer are acceptable as well.
Q: Do you provide other shipping methods?
A: We dispatch all the items with the International Express and usually the shipment takes 5 to 8 working days for the delivery.
Q: How long does the delivery take normally?
A: Usually the shipment takes 5 to 8 working days for the delivery.
Q: Why isn’t my item received at the estimated delivery date?
A:If your order does not arrive by the estimated delivery date, it may be lost. Items shipped via a traceable method (such as USPS, Parcel force and Chronpost.) have tracking information available. Please check the information and read through the following options.
Tracking information indicates that the package has been delivered: Please check with your neighbors or family members, because packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
Tracking information indicates that the package is undeliverable: If the package is being returned to us, or if the address is incorrect, please contact us for more information on undeliverable packages.
No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us immediately. Please confirm the correct shipping address when e-mailing us about lost the packages.
Q: Package broken when received?
A: In case that the package was damaged obviously when arrived. Please deny the parcel and contact us in a hurry.
Q: How can I do payment by Western Union?
A: Bring your cash to any Western Union agency nearby you and transfer the funds to our Western Union accunt. Then provide the Sender's Name, Amount (Currency) and Money Control Number to our customer service. So we can use the info to CASH the Western Union Transfer and arrange the shipment for you..
Q: Is there any guidelines for Credit Card payment?
A: Yes, we have. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. If your card has a security code it must be entered correctly on the payment screen. You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be charged this amount. If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.
